ABOUT SHIPPING

Free shipping to most countries

We provide free shipping to most countries in the world. You could contact us and check whether your country is in our free shipping list. We ship items daily to the USA, the UK, Canada, Australia, New Zealand, Japan, South Korea, Germany, France, Italy, Greece, the Netherlands, Mexico, Brazil, Thailand, Russia, Poland, Ireland, Spain, Denmark, Norway, Belgium, Switzerland, Sweden, Israel, Austria, Turkey, Malaysia, Singapore, Vietnam, South Africa, Chile, etc.. Items under 2 kg would be shipped via Hong Kong Post registered airmail, eExpress or Air Parcel, unless you want to pay an extra fee to upgrade shipping to EMS speedpost. 

 

Ways of Shipping

Any item under 2 kg will be shipped via Hong Kong Post registered airmail / Hong Kong Post eExpress / Hong Kong Post Air Parcel, unless you upgrade shipping to EMS speedpost. All shipping will come with a tracking number. For shipping 2 items or above, in most cases, we could ship them together via Hong Kong Post Air Parcel, or ship them separately via Hong Kong Post eExpress or Registered airmail. If you want to upgrade shipping to Hong Kong Post EMS speedpost, please choose "Expedited Shipping" at checkout. The Expedited Shipping fee varies according to different countries and weight. eExpress shipping is not available to some countries, like Italy, Greece, Chile, etc., in which case, we will use Registered airmail or Air Parcel. If your item is over 2 kg, we would ship it via Air Parcel. If you want Expedited shipping for whatever you buy, EMS speedpost is a good choice. If you want express shipping by Fedex or UPS, shipping cost will be much more and you will need to contact us before you buy.

 

Packing

We pack each item with good protection, often with a hard cardboard box, some bubble wrap and wrapping paper. 

 

Handling Time

We ship your orders within 3 working days and provide a tracking number for each item you purchased.

 

Insurance and Tracking number

Insurance is included for most items. A tracking number will be provided for any item you buy from us. Please feel free to check the status of your packages / parcels on this website: www.17track.net or contact your local post office for further information if necessary. 

 

Estimated delivery time

Registered Airmail: 7-21 days, eExpress: 7-21 days, Air Parcel: 6-18 days, EMS: 3-7 days. (*The estimated delivery time may differ according to different destinations. Delivery could be delayed by weather problems, customs clearances or other reasons.)

 

Customs charges / Import duties

Sometimes the customs in your countries may charge taxes from you, which we can not control. We are not responsible for any customs charges / import duties raised by customs staff at the postal depot where the packages are received. Please refer to your local customs / post office websites or contact them for more details.

 

Order Cancellation

You can send us a cancellation request within 24 hours after placing an order. We will refund you but 8% of the amount you paid may be charged as an administration expense for your order cancellation. Please email us at timcent@timcent88.com and provide the order number for your cancellation request. In most circumstances, It is only applicable within 24 hours unon receipt of your payment. If you find your item defective after you receive it, please refer to our Return Policy.