Shipping Policy

Free shipping to most countries

We provide free shipping to most countries in the world. Customers could contact us and check whether your country is in our free shipping list. We ship items daily to the USA, the UK, Canada, Australia, New Zealand, Japan, South Korea, Germany, France, Italy, Greece, the Netherlands, Mexico, Brazil, Thailand, Russia, Poland, Ireland, Spain, Denmark, Norway, Belgium, Switzerland, Sweden, Israel, Austria, Turkey, Malaysia, Singapore, Vietnam, South Africa, etc.. Items under 2 kg would be shipped via Hong Kong Post registered airmail, eExpress or Air Parcel unless you want to pay an extra fee to upgrade shipping to EMS speedpost. 

 

Shipping methods

Any item under 2 kg will be shipped via Hong Kong Post registered airmail / Hong Kong Post eExpress / Hong Kong Post Air Parcel unless you upgrade shipping to EMS speedpost. All shipping will come with a tracking number. For shipping 2 or more items, in most cases, we could ship them together via Hong Kong Post Air Parcel, or ship them separately via Hong Kong Post eExpress or Registered airmail. If you want to upgrade shipping to Hong Kong Post EMS speedpost, please check the shipping fee as it varies according to different countries and weight. Which shipping method is better? It depends on different situations. For example, if you just buy a small and light item, we would ship it via Hong Kong Post registered airmail or Hong Kong Post eExpress. But eExpress shipping is not available to some countries, like Italy, Greece, Chile, etc., in which case, we will use Registered airmail or Air Parcel. If your item is over 2 kg, we would ship it via Air Parcel. If you want Expedited shipping for whatever you buy, EMS speedpost is a good choice but you need to pay an extra fee for EMS.

 

Packing

We often pack items with a hard cardboard box, some bubble wrap and wrapping paper. All items are packed and protected thoroughly.

 

Time for dispatch after receiving an order

We will ship your orders within 1-3 working days. A tracking number for each item you buy will be sent to your mailbox.

  

Insurance and Tracking number

Insurance is included for most items. A tracking number will be provided for any item you buy from us. Please feel free to check the status of your packages / parcels on this website: www.17track.net or contact your local post office for further information if necessary. 

 

Estimated delivery time

Registered Airmail: 7-21 days, eExpress: 7-21 days, Air Parcel: 6-18 days, EMS: 3-7 days. (*The estimated delivery time may differ according to different destinations. Delivery could be delayed by weather problems, customs clearances or other reasons.)

 

Customs charges / Import duties

We are not responsible for any customs charges / import duties that could be requested by your local customs before you could receive your parcel / package. Customs charges / Import duties may be charged once your parcel / package arrives in your country, in which case the recipient of the parcel / package must pay the charges to the customs. If you are not sure about the customs charges, please contact your local customs office for more details to avoid any misunderstanding.

 

Order Cancellation

Customers can send us a cancellation request within 24 hours after placing an order. A 10% administration expense of the item's price listed on our store will be charged for your order cancellation. Please email us at timcent@timcent88.com and provide the order number for your cancellation request. It is only applicable within 24 hours after you pay, unless the product has issues after you receive it (please refer to our Return Policy).