RETURN POLICY

  1. If you return an item to us without any rational reason, we reserve the right to forfeit part of the payment, for example, the shipping cost from Hong Kong to your country, as an administration expense.
  2. Unless it is stated clearly in the description of our listing, if the item you buy from us has any missing part, defective part or accessory, please email us at timcent@timcent88.com with clear and high resolution jpg image(s) that shows the area of the problem or damage within 5 days after you have received the item. Otherwise we can not accept your return request.
  3. If the description of our listing has already stated clearly that certain item has defective parts or accessories, we are not responsible for these issues and will not accept your return request 
  4. Please do not return any used item or item with artificial damage. We do not accept them.
  5. Any returned item must be complete without parts or accessories being taken away intentionally.
  6. Any item must be shipped within 7 days after we accept your return request.
  7. After we have received your returned item, we will send you a full refund plus return shipping fee.
  8. If you prefer Expedited shipping when returning an item, you are required to pay the difference in postage between Expedited and Regular shipping.
  9. You are required to email us at timcent@timcent88.com to provide a valid tracking number and a shipping receipt with the actual shipping fee shown on it.
  10. We are not responsible if the item you return is lost in transit. You are required to pay other additional costs, such as insurance and tax, if any.
  11. If you ask to return defective parts or accessories for replacement, we could offer to help if the manufacturer of the product is still offering replacement services for the item. Replacement of any item is subject to its availability in its manufacturer. 
  12. For items that were released over a period of time, we may not be able to offer replacement, in which case a return request for a refund may be accepted if your item has manufacture defect or damage.